Returns & Exchanges
At Feners, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Our process is designed to be as seamless as your shopping experience, ensuring you find your perfect fit with total peace of mind.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original box and ensure all tags are attached before securely sealing the package with the provided return label.
Ship It Back
Drop off your parcel at the nearest authorized carrier location; we recommend keeping your tracking receipt until the return is processed.
Receive Your Refund
Once our quality control team inspects the items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing